Key Account Manager (KAM) is responsible for developing strategic cooperation with the company’s largest clients who use or may use comprehensive customs services. His main tasks will include building long-term relationships, increasing volumes, and identifying new opportunities for collaboration within existing contracts. This role requires an understanding of complex business processes of corporate clients and the ability to propose managing a portfolio of key clients from the large enterprise sector (including manufacturing, e-commerce, retail, automotive, FMCG).

Responsibilities

• Expanding cooperation by identifying new business areas and solutions (e.g. customs outsourcing, process automation, regulatory consulting).
• Conducting commercial negotiations and preparing customized offers tailored to client needs.
• Building relationships at various decision-making levels within the client’s organization (procurement, logistics, compliance, executive board).
• Collaborating with operational, customs, legal, and IT departments to ensure the highest quality of service.
• Monitoring customer satisfaction levels and implementing corrective actions when needed.
• Analyzing business data, preparing reports, recommendations, and account development strategies.
• Participating in tenders, pilot projects, and implementations for strategic clients.
• Acquiring new clients tailored solutions.

Qualifications

• Minimum 4–5 years of experience in managing key B2B accounts – preferably in the logistics, freight forwarding, customs, or related industry.
• Experience working with large corporate clients and complex procurement processes.
• Strong knowledge of customs-related topics and/or international logistics.
• Ability to conduct high-level negotiations and build strategic relationships.
• Strong business development and results-oriented mindset.