The Command Center provides operational support for Acxioms critical services and products in a 24/7 model support. A Technical Support Analyst is responsible for monitoring Acxioms systems and infrastructure which includes applications, servers, databases, network routers/switches, and firewalls. Acxiom’s operates within a hybrid Cloud environment and a foundational understanding of Cloud technologies will be required.
As part of the Command Center, youll provide end-to-end Incident Management and coordinate cross functional efforts to ensure complete service restoration for our clients and systems. Responsible for protecting both online and on-premise infrastructures, monitoring data to identify IT errors, and mitigate outages by restoring services.
You will need to coordinate Incident calls with Analysts and Engineers which will require strong verbal communication skills.
responsibilities :
Monitor Acxiom’s applications, network, servers, databases, and batch systems in real time.
Assist in recognizing, identifying and prioritizing incidents in accordance with organizational policies and operational impact
Identify problems and assists with resolution efforts
Provide assistance with communications and / or escalations during Major Incidents / Priority Incidents
Carefully track and document in detail all issues and resolutions in the ticketing system according to standard company policies and procedures
Following Major Incident and Incident Management processes in an ITIL framework
Support multiple technical teams with high uptime requirements in an 24/7 operational environment
Collaborate within your team and cross-team to resolve and document Incidents
Assist with triage and restoration activities, such as restarting server application services
Assist in monitoring and communicating ongoing maintenances and outage activities
Utilize troubleshooting skills to identity and isolate incidents, such as networking skills to trace network traffic based on source and destination IP address
requirements-expected :
Ability to work in 12h shifts 1 am - 1 pm PL time (and every other weekend)
Capable to learn and follow process procedures and policies
Good analytical and problem-solving skills with attention to detail
Strong time management and organizational skills, and the ability to handle multiple concurrent tasks with minimal supervision
Demonstrable ability to work well in a team environment
Excellent written and verbal English language communication skills
Communicate effectively and timely through Teams and Outlook, strong verbal communication skills
offered :
Permanent contract from the very beginning (umowa o pracę)
Multisport/participation in cultural events
Lunch+ card which can be used in cafes and restaurants
On-line English/German/Spanish classes
Training - professional certificates, webinars, classroom trainings
Online access to thousands of technical ebooks (Books 24x7, Safari Books Online) and trainings (SkillsSoft)
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
