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Junior Technical Remote Support Engineer - Senior Process Associate- French – Hybrid Wroclaw, Wrocław

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

625498c2cfd1

Job Views:

10

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Junior Technical Remote Support Engineer - Senior Process Associate- French – Hybrid Wroclaw. As part of our Technical Services Department, the Junior Technical Remote Support Engineer is in charge of:

1. Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)
2. Using technical knowledge and tools to provide the best support to our customers.
3. Implement & maintain the internally specified KPIs
4. Implement and participate in the promotion of continuous improvement initiatives

Responsibilities

1. Promoting customer satisfaction
2. Close cooperation with Level 2
3. Using predefined technical tools
4. Collaboration with all internal stakeholders such as quality, sales, etc.
5. Documenting and processing tickets in our CRM system
6. Compliance with internal KDGs and internal/external SLAs
7. Compliance with the specified processes and work instructions
8. Establish lean management thinking
9. Performance and processing of the given tasks
10. Improving knowledge in the individual products
11. Knowledge of all specified processes
12. Expand knowledge through continuous training to keep up to date on new changes or product launches
13. Take over special parts like Webshop, Knowledge center or customer portal
14. Recognize the priority of individual cases
15. Support quality through documentation and recording of cases

Qualifications we seek in you!

Minimum Qualifications

1. Technical training, comparable relevant qualification, or a very good technical understanding
2. Innovative open understanding of relevant topics
3. Interested in Lean and Agile
4. High understanding of our processes
5. Open understanding of the activity in the service desk
6. Understanding of the expectations of our external and internal partners
7. Very good teamwork and communication skills
8. Diverse attitude towards all employees and open communication culture
9. International networking with all service desk colleagues
10. Mastering and promoting company values

Languages

Fluent in English and French, both verbal and written

Travel requirements

Less than 10%

Shift Requirement

Regular working hours

What can we offer?

1. Attractive salary
2. Stable job offer – employment contract
3. Various trainings (initiating, soft skills)
4. Possibility of development
5. Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

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