Join Arla’s in-house Service Desk, where youll play a crucial role in assisting our colleagues on the English line. In our team, youll have plenty of chances to share your ideas and learn new things.
responsibilities :
Provide 1st and 1.5-level support for all systems and devices
Perform remote troubleshooting through SCCM
Educate and guide the end user through the problem-solving
Identify and suggest improvements on current processes followed
Act as an escalation point in case of urgent or severe IT incidents
Prioritize and manage many open tickets at the same time
Analyze the most common reported incidents
Escalate unresolved issues to higher-level support teams
Record all incidents and service requests in the ITSM tool
requirements-expected :
Fluency in English
Good understanding of MS Office and Outlook tools
Excellent communication skills
Strong analytical and organizational abilities
A collaborative and team-oriented mindset
Ability to prioritize tasks and troubleshoot problems effectively
offered :
Training and professional induction into the new position
Financial support of your education
Medical care & life insurance
Additional benefits like gym card, vouchers, travel points, or cinema tickets, etc.
Scandinavian working style & no dress code
Home IT kit – monitor, laptop, keyboard, mouse, headset, webcam
Referral program for employees
Employee assistance program (legal, psychological, health, financial consulting, etc.)
Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams/sport groups)
… while in the office you can also use some of the below:
Modern office space with beautiful views and high-standard furniture (i.e., adjustable desks)
Chill-out rooms with Xbox, pool table, board games, football table, and swing
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
life insurance
remote work opportunities
fruits
integration events
dental care
corporate sports team
no dress code
video games at work
coffee / tea
drinks
leisure zone
sharing the costs of tickets to the movies, theater
