Informacje o stanowisku

responsibilities :

• Provide 1st line support through phone, chat and e-mail;
• Log and prioritize incidents and service requests in a ticketing system and route it to a proper resolution group according to the process;
• Deliver remote assistance through various tools to resolve issues by providing step-by-step solutions;
• Maintain regular communication with managers and users;
• Assist in troubleshooting and resolving hardware, software, and network-related issues;
• Proactively seeking opportunities to improve processes and customer service, providing recommendations for improvements;
• Share information by creating knowledge entries in the knowledge database and participating in the reviews of existing knowledge articles to ensure accuracy;
• Adhere to security and compliance protocols to protect sensitive data.

• Strong communication and interpersonal skills;
• Positive energy, inquisitiveness, willingness to get involved and a high sense of responsibility for the entrusted tasks;
• Good level of written and spoken English + Polish and one of languages: French/ German/ Spanish (at least B2 level);
• Flexibility - work on shifts 24/7;
• Punctuality.

• Professional and development trainings
• Possibility of co-financing your development
• Participation in interesting CSR actions
• An additional day off - Steelworkers Day

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• saving & investment scheme
• preferential loans
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• kindergarten / nursery
• holiday funds
• employee referral program
• charity initiatives
• Sodexo LunchPass card
• extra day off - day of the steelworker

Dąbrowa Górnicza - Oferty pracy w okolicznych lokalizacjach