Junior Service Desk Analyst with German

Our client is an international company from the BPO sector, operating in Poland for many years. It specializes in customer service and business process support for global brands across various industries. The company has operational centers in several Polish cities and offers work in a truly international environment.

• Serve as the first point of contact for end users via phone and email
• Log and categorize incidents and service requests in the ticketing system
• Perform basic troubleshooting using internal knowledge base articles
• Escalate unresolved or more complex issues to 2nd Line Support teams
• Work in a 24/7 shift environment, including nights and weekends

• Stable employment in an international company
• Comprehensive onboarding and training
• Opportunity to develop IT and customer service skills
• Supportive team and friendly working environment

• dofinansowanie zajęć sportowych
• prywatna opieka medyczna
• ubezpieczenie na życie
• możliwość pracy zdalnej
• elastyczny czas pracy
• spotkania integracyjne
• brak dress code’u
• strefa relaksu