Informacje o stanowisku

ITIL Service Delivery Manager with German

Ref. No: 510809

Location: Wroclaw, Poland, PL, 53-611

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted, and sustainable digital transformation. We are currently looking for an ITIL Service Delivery Manager with German .

Key information about the role:

• Service Excellence : You’ll lead a team of dedicated professionals, ensuring the highest standards of service delivery. Your focus will be on maintaining efficient processes, minimizing downtime, and exceeding customer expectations.
• Main contact for the customer : You will be responsible for addressing and resolving process-related customer queries and escalations.
• Shift Flexibility : Our team operates on a rotating shift basis, covering both mornings (6 am – 2 pm) and evenings (10 am – 6 pm).
• On-Call Commitment : As part of our commitment to reliability, you’ll participate in an on-call rotation, providing support 24/7.
• Weekend Work : You’ll join the team in planned weekend work, ensuring our services remain uninterrupted.
• Hybrid Work Environment : We understand the importance of flexibility. Whether you prefer remote work or a hybrid setup, we accommodate your needs.

Your responsibilities:

• Ownership of one or more ITIL processes
• Solid leadership to collaborate with the team to set priorities and requirements
• Coordination of complex and escalated changes
• Customer contact for processes and escalations
• Managing a team of database administration and development support
• Operational control and planning
• Availability Management
• IT Service Continuity Management
• Project Management
• Finance Management
• Reporting

Our requirements:

• German (C1)
• ITIL experience
• Excel intermediate
• Experience with ITSM tools (ServiceNow, OSMQ, Remedy, Jira)

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