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Junior / Regular Customer Care Representative

Junior / Regular Customer Care Representative

Apply remote type Not Remote locations Gdansk, Poland time type Full time posted on Posted 24 Days Ago time left to apply End Date: December 31, 2024 (3 days left to apply) job requisition id JR5648

We are looking for the Customer Service Representative who provides the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

Responsibilities:

• End to end cross-border sales order management in the ERP system, including facilitation of on-time delivery, product substitutions and invoicing.
• End-to-end return order management.
• Outbound and inbound customer communication.
• Support and/or drive resolution of non-technical customer complaints.
• Support customer data management.
• Frequent interaction with the commercial organization on orders.

Qualifications and competences:

• Bachelor or master’s degree.
• Strong analytical and problem-solving skills.
• Minimum 1 year experience in Customer Service or in a similar role is preferred.
• Good English language skills – oral and written.
• Good knowledge of other languages (Scandinavian, German, Dutch or other European languages).
• Proficiency in using Microsoft Office (Word, PowerPoint, Excel).
• Technical background would be an advantage.
• Highly motivated and proactive.
• Well-organized and detail-oriented person.
• Friendly and open-minded team player, able to work with limited supervision.
• Good ability to work under time pressure.

What we offer:

• Truly awesome team located in Gdansk, Poland.
• Competitive salary with annual bonus based on KPIs.
• Financing for a Private health care package.
• Group insurance.
• Co-financing for Multisport card funding.
• Long holidays extra pay.
• International and non-corporate work environment.
• Access to Hempel Academy platform (e-learning and language courses).

Additional information:

Our office is located in Gdansk, Poland.

To apply for this position, please submit your application with CV in English.

The Hempel Group is a leader in the production and sale of industrial paints. Customer Service Department provides excellent customer care experience by serving as an important point of contact between customers and internal stakeholders such as Sales, Supply Chain & Logistics, Finance, and Technical Services – from sales order processing to order fulfillment.

Application due: 2024-12-31

Seniority Level: Entry level

Job Functions: Customer Service

Industry: Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.

About Us

Hempel is a world-leading supplier of trusted coating solutions working with customers within the decorative, marine, infrastructure and energy industries. Our purpose is to shape a brighter future with sustainable coating solutions, and being owned by the Hempel Foundation gives us the stability, means and purpose to deliver lasting, positive change in the world.

The Hempel Group is the owner and parent company of Crown Paints , J. W. Ostendorf , Renaulac , Wattyl and the Neogard brand .

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