Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

This role supports end‑to‑end customer operations by ensuring accurate CRM data, smooth case handling, and high‑quality customer assistance. It exists to maintain the integrity of customer information, improve the customer journey, and enable efficient operational workflows. In this position, you’ll gain hands‑on experience with CRM systems, digital customer processes, and cross‑functional collaboration. It’s an excellent opportunity to build strong analytical, service, and process‑optimization skills.

Responsibilities

• Maintain and update customer contact data in CRM, ensuring accuracy and completeness.
• Provide high‑quality after‑sales support and handle customer inquiries across multiple channels.
• Manage and process incoming cases within defined SLAs.
• Collaborate with cross‑functional teams to resolve cases efficiently and on time.
• Validate, clean, and enhance CRM records to improve reporting and operational performance.
• Review and prequalify incoming leads and opportunities to support sales pipeline quality.
• Guide customers through online processes and digital touchpoints, helping optimize their online journey.

Preferred Education

Bachelors Degree

Required Technical And Professional Expertise

• Proficiency in German at C1/C2 level.
• Very Good English (B2/C1).
• Basic experience with CRM platforms or willingness to learn (ex. Salesforce).
• Good analytical thinking and ability to solve simple problems.
• Clear and professional communication skills.
• Attention to detail and ability to maintain accuracy in routine tasks.
• Ability to collaborate within the team and follow established processes.