Junior Operations Specialist Institutional Middle Office

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At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Location: Kraków

Hybrid model: 3 days per week in the office / 2 days for a parent of a child up to 4 years old

Brown Brothers Harriman is currently recruiting an Operations Specialist to join our Institutional Middle Office Team. In this role you will be responsible for daily collaboration with teammates, internal and external parties (including clients) to manage trade lifecycle for a variety of financial instrument types. From trade capture, matching, instruction release up to settlement and fail management with additional clients, vendors and industry engagements and extra projects. The Kraków team works on the daily process for external and internal clients around the clock, taking over coverage on daily duties from colleagues in Hong Kong and passing the process at the end of the day to colleagues in the US.

Some Of Your Key Responsibilities Include

• Providing excellent client service and resolution of open inquiries by close cooperation with financial institutions including investment managers across the globe;
• Processing daily tasks suited to clients needs; supporting clients within trade confirmation and settlement across multiple investment and on-exchange products;
• Identifying errors to reduce risk and suggesting improvements to existing processes;
• Preparing reports to internal and external parties on a daily, monthly and quarterly basis including management reports;
• Participating in challenging projects. Actively participating in client onboarding and variety of internal and external testing projects with exposure to a global audience;
• Categorizing, authenticating, and acknowledging email communication driven by clients, their affiliates, contracted parties, authorized agents, and any other party;
• Fail management by monitoring, reviewing and reaching out to appropriate parties to settle transactions during business hours;
• Monitoring clients inbound trade notifications and outbound messages;
• Investigating and escalating any discrepancies to proper parties.

What We Offer

• To encourage cultural awareness and philanthropy, BBHers have 1 Culture Celebration Day and 1 Community Service Day in addition to their paid standard vacation allowance;
• Private medical care;
• Life Insurance;
• Employee Assistance Program - offering independent and confidential counselling services for you and your family. You can get support for topics including family, marriage and relationships, finances, and legal issues;
• Professional training and qualification support;
• Wellbeing Program;
• Online Social Fund benefit platform;
• Social, sport and integration events;
• Onboarding Program for new hires.

Desired Qualifications

• Good English skills both in speaking and writing (C1);
• Finance knowledge (work experience/university);
• Communicativeness and team player;
• Ability to work under time pressure;
• Multitasking ability;
• Highly self-motivated;
• Microsoft Excel and Outlook skills;
• Ability to manage time efficiently and effectively.

We value diverse experiences. We value diverse experiences and transferable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH: Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us. We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long‑term interests of our clients and our people. Our long‑tenured leaders are experts in their areas and are actively involved in the day‑to‑day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours. Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.