Informacje o stanowisku

Junior Operations Specialist in Customer Support (Hungarian)

Department: Customer Operations

Employment Type: Full Time

Location: Warsaw

Reporting To: Natalia Gotto

Compensation: 5500 - 7000 PLN gross (plus up to 3000PLN performance bonus)/month

Description

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.

What you’ll do:

• Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
• Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Ideally, you’ll bring with you:

(Disclaimer : We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, wed love to hear from you anyway).

• Fluent communication in English and Hungarian (both spoken and written, minimum B2 level).
• Experience working with targets (nice to have).
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile for them.
• You enjoy following procedures with attention to detail.
• Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.

Please submit your CV in English.

Perks and benefits:

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Lunch subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• MacBook Air.
• Team days and Parties.

Warszawa - Oferty pracy w okolicznych lokalizacjach