Informacje o stanowisku

Department: Customer Operations

Location: Kraków

Description

Are you a problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Airline Operations and make a difference to air travelers while being supported by our proprietary Artificial Intelligence technology.

What you’ll do:

• Process customer cases in the internal system according to company policies and procedures, acquire and check documents, and update internal databases.
• Conduct an initial assessment of claims and submit them to the airlines.
• Verify the airlines responses in customers cases.
• Send payment reminders to airlines for the approved cases.
• Support in establishing and maintaining good relationships with airlines by seeking contacts and introducing improvements in cooperation.

Ideally, you’ll bring with you:

• Fluent communication in English (both spoken and written, minimum C1 level).
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile for them.
• Enjoyment in following procedures with attention to detail.

Please submit your CV in English.

Perks and benefits:

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelps services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.

Kraków - Oferty pracy w okolicznych lokalizacjach