Junior Operational Quality Associate with languages – Capgemini

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Overview

Capgemini is a global leader in partnering with companies to transform and manage their business through technology. The group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. Capgemini is a diverse organization with a large global workforce.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Your profile

• Advanced level of Danish/German/Greek/Portuguese/Romanian/Swedish with excellent written and verbal communication, listening, and comprehension skills.
• Good level of English.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.
• Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
• Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.

What you’ll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Multisport card. Capgemini also offers therapeutical support through the Capgemini Helpline and educational podcast "Let-s talk about wellbeing".
• Access to over 70 training tracks with certification opportunities on the NEXT platform, plus free access to Education First languages, Pluralsight, TED Talks, Coursera and Udemy Business materials.
• Hybrid working model after onboarding; choose from modern office or work-from-home setup with ergonomic equipment.
• Award-Winning Stability & Culture: Capgemini Poland was named a Top Employer 2024 in recognition of a stable and supportive work environment.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued. Check our social profiles for more insight: Instagram @capgeminipl, Facebook Capgemini Polska, and TikTok @capgeminipl.

About Capgemini

Capgemini is a global leader in technology-enabled transformation. With more than 360,000 team members in 50+ countries, Capgemini helps clients address the full spectrum of their business needs, from strategy and design to operations, driven by cloud, data, AI, connectivity, software, digital engineering and platforms.

Additional details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: IT Services and IT Consulting

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