The Service Delivery Team in Global Network Services is responsible for the Global Network Service Operations. The Engineers in the Team are responsible for providing 2nd and 3rd line support, operations of internal data communications systems, including LANs, WLANs, and WANs. Implementing networked systems, including configurations, supporting, and troubleshooting network problems, and coordinating with vendors for installation of such items as routers, concentrators, switches, and firewalls.
The Junior Network Operations Engineer reports directly to the Regional Team Lead of the Global Network Operations Team within the unit Digital Branch Infrastructure Services, which is part of the Global Operations & Infrastructure Services (GOIS) department.
responsibilities :
Identify, research, and resolve 2nd level Technical Support problems related to the Internet, Firewalls, LANs, WLANs, WANs, and other Network components
Respond to 2nd line Service calls, Incidents and Service Tickets for technical support
Track and monitor the problem in our Service Management Tool (ServiceNow) to ensure a timely resolution as managed through an automated system
System operations, maintenance, and documentation in accordance with compliance requirements as well as quality assurance and development of standards
Support and implementation of failure and disaster recovery test
Ensuring system integrity and security through necessary measures, for example log analysis and patch management
Monitor the WAN, WLAN and LAN environment and proactively react on any issue
requirements-expected :
University degree in related technical/business areas or equivalent work experience
Typically requires 2-3 years of relevant IT experience in the area of Network technology related IT Infrastructure services
Experience in support and manage Cisco LAN/WLAN Networks, Certification on Cisco CCNA or Cisco Meraki ECMS2 would be preferred
Experience with Infrastructure as Code (e.g. Jenkins, Python or Terraform)
Experience in SD-WAN (e.g. Fortinet), Cloud based Services (e.g., zScaler, Cisco Meraki), Infrastructure Monitoring (e.g., Solarwinds) are meritorious skills
Experience in the area of ITSM and knowledge of the processes of service management (ITIL)
High level of flexibility
Experience in troubleshooting and incident resolution
Fluent in English language, German language is a plus
offered :
Having an impact. In our team every opinion matters. We are inviting everyone to bring their ideas along because we think that it helps us to create the best products possible
Minor benefits for you to enjoy. Holiday bonus, subsidies to private healthcare, sports cards, cinema, and theatre tickets and group insurance.
Great atmosphere. Awesome people, foosball and after work beer is at your disposal.
Challenges. We are not afraid of challenges because they are fun to solve Development. We are offering you not just a job but the place where you can professionally and personally grow
Open Communication. We strongly believe that good communication is at the core of all successful companies. That’s what we cultivate in our company as well.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
