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Junior L1 Banking Specialist with Italian
  • Warsaw
Junior L1 Banking Specialist with Italian
Warszawa, Warsaw, Masovian Voivodeship, Polska
Tata Consultancy Services
13. 12. 2025
Informacje o stanowisku

Junior L1 Banking Specialist with Italian

Responsibilities

  • Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues
  • Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines
  • Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Taking ownership of incidents or escalations, including follow up
  • Follow-up and update relevant trackers and systems

Your attitudes we value:

  • Excellent spoken & written skills in Italian and English
  • At least a few months of working in a customer facing role handling user issues and queries
  • Working knowledge of ticketing tool such as ServiceNow is an advantage
  • Good understanding of Banking domain
  • Ability to create SOP manuals for day to day operations
  • Excellent problem-solving skills and documentation skills
  • Effective professional working relationships with co-workers and clients

Our offer

  • Competitive salary with annual salary reviews
  • Hybrid working model (2 days in the office, 3 days remote per week)
  • Opportunity to use foreign languages and the newest technologies on a daily basis
  • Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
  • Sports card (Multisport)
  • Private medical care for you and your family (Enel-Med)
  • Access to wide range of learning & development platforms
  • Discounted theatre tickets
  • Work in a multicultural environment

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Customer Service

Industries

  • IT Services and IT Consulting
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