Junior L1 Banking Specialist with Italian

Responsibilities

• Serving as the first point of contact for Business user seeking assistance on product and application related queries and issues
• Providing Level 1 support & first-time resolution whenever possible within the pre defined timelines
• Responsible for logging and classifying tickets and performing troubleshooting through diagnostic techniques and pertinent questions
• Direct unresolved issues to the next level of support personnel
• Taking ownership of incidents or escalations, including follow up
• Follow-up and update relevant trackers and systems

Your attitudes we value:

• Excellent spoken & written skills in Italian and English
• At least a few months of working in a customer facing role handling user issues and queries
• Working knowledge of ticketing tool such as ServiceNow is an advantage
• Good understanding of Banking domain
• Ability to create SOP manuals for day to day operations
• Excellent problem-solving skills and documentation skills
• Effective professional working relationships with co-workers and clients

Our offer

• Competitive salary with annual salary reviews
• Hybrid working model (2 days in the office, 3 days remote per week)
• Opportunity to use foreign languages and the newest technologies on a daily basis
• Access to MyBenefit platform where you can choose from a variety of benefits (Sport, Tourism, Culture, Recreation etc.)
• Sports card (Multisport)
• Private medical care for you and your family (Enel-Med)
• Access to wide range of learning & development platforms
• Discounted theatre tickets
• Work in a multicultural environment

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting