Project information:

• Location: Kraków, Katowice, Lublin, Opole -> hybrid model of working in one the locations (40% in the office)
• Working hours: 24/7 line (8 hours per day, different shifts)
• Type of project: IT Support/Service Desk
• Type of employment: long-term contract of employment
• Languages: German & English

Responsibilities:

• Providing daily support to German-speaking customers
• Responding to customers' queries and solving technical issues
• Managing ticketing system
• Performing troubleshooting activites (hardware, software, system)

Requirements:

• First IT support/helpdesk working experience
• Very good knowledge of German & English (B2/C1 levels)
• Problem solving skills and attention to detail
• Experience with operating/monitoring systems considered as an asset

We offer:

• Full-time job agreement based on employment contract
• Private medical care
• Life insurance
• Multisport card
• Access to several learning platforms