Junior IT Support Specialist with German

• analysing, logging, and monitoring bugs in the company’s bug-tracking system when a case is validated as a bug
• looking for patterns in logged cases to identify widespread issues early on
• coordinating the timely resolution of reported incidents to ensure that services are restored following the SLAs in the event of an incident
• translating user reports from German into English and back again
• being responsible for the whole support service to ensure that support documentation is up-to-date, tickets are routed properly, communication channels are defined and used, and vendors’ work is monitored and optimized
• consulting ERGO subsidiaries and stakeholders on the status of projects

Optional

• Lets be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Lets be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Lets be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Lets be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Lets be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Lets be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• employee referral program
• charity initiatives

As a Junior IT Support Specialist, you will handle our 2nd level application support. You will be part of a Product Team and work cross-functionally. You will work with a high degree of autonomy and responsibility and cooperate with other teams in the ERGO Group and its subsidiaries.

The role is involved in the following processes: Incident Management, Major Incident Management, Security Incident Management, Change & Release Management, Knowledge Management, Problem Management.

ERGO Technology & Services S.A.