We are seeking a skilled Junior IT Support Technician to provide remote technical support to our clients. The ideal candidate will have a strong understanding of IT support best practices and be able to troubleshoot a wide range of technical issues.
Maxima Consulting is an IT consulting company founded in 1993 in Boston. Our technology experts across North America, Europe, Asia, and Australia help organizations of all shapes and sizes in their digital transformation efforts. We provide effective and dependable solutions to the IT infrastructure, software development, quality assurance, maintenance & support, and cybersecurity challenges, as well as a broad scope of additional services.
responsibilities :
Manage and respond to support tickets in a timely manner.
Install and configure software and hardware.
Provide remote technical assistance to users.
Troubleshoot and resolve IT issues.
Manage user accounts and passwords.
Maintain IT inventory and asset management.
Adhere to security best practices and policies.
requirements-expected :
Strong understanding of IT support principles and practices.
Experience with remote support tools (e.g., TeamViewer, Remote Desktop).
Proficiency in Windows and macOS operating systems.
Knowledge of network troubleshooting and basic network configuration.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
