You will be working in our Polish office in Gdynia together with three team members. Your work will include ongoing operations, project-related tasks as well as end-user support. Operations will be focused on workplace and end-user devices, Windows and Microsoft services.
responsibilities :
as part of the 1st and 2nd level support, you are the point of contact for our colleagues, providing them support in any hardware or software issues
communicate with customers effectively and per SLA requirements to uphold customer satisfaction standards
escalate issues to the 2nd and 3rd level support or managers as needed
participate in the creation of IT standards and guidelines
assist with new software deployment and upgrades
support IT equipment lifecycle management
continuously learn new technology, tools, systems, and sharing that knowledge within the team
provide operation and support for the following systems and devices:
Windows 11 (L1/L2),
Microsoft 365 suite (L1/L2),
Workplace devices (printers, mobile phones, etc.) (L1/L2).
Intune/MEM (L1/L2),
Azure AD/Entra ID (L1/L2)
requirements-expected :
at least 1 year of experience with end user support and/or system administration
good English and Polish communication (oral and written)
strong interpersonal/customer relations skills
exceptional analytical and troubleshooting skills
good documentation and presentation skills
ability to communicate at non-technical level regarding the potentials and limitations of the system
autonomy and teamwork in daily operations
ability to evaluate risks and handle multiple priorities
self-motivated and enthusiastic when working with difficult problems and tight deadlines
understanding of LAN/WAN networking with the ability to troubleshoot network issues is a plus
offered :
stable work in a company, that is a leader in the development of the electromobility market in the country
active participation in the technological revolution of the automotive industry
the opportunity to work in a team of highly qualified associates
employment based on an employment contract
adequate remuneration
co-financing for the medical insurance package and MultiSport card
Employee Capital Plans
referral program
flexible working hours
possibility to work from home (less at the beginning, more after trial period)
benefits :
sharing the costs of sports activities
sharing the costs of professional training & courses
life insurance
corporate products and services at discounted prices
