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Junior IT Operations Engineer – In-Country Applications, Warsaw

Client:

DLA Piper

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3074507c24d8

Job Views:

19

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The role

As a Junior Operations Engineer you will have experience in engineering and support in a Service and Operations environment and a good understanding of the relevant fields of expertise (e.g. Infrastructure, VMware, Server OS, AD, PKI, SSO etc).

The ideal candidate will be able to demonstrate excellent communications skills, both oral and written as well as having a thorough knowledge of the business and the technical aspects of the area being supported and the hardware and software environment in which it runs. Able to deal with difficult and sometimes complex problems.

Experience of Information systems concepts and practice as well as working in a fast paced, complex global environment with multiple regulatory requirements is a distinct advantage.

MAIN DUTIES AND RESPONSIBILITIES

• Within a broad area of competence, take ownership of incidents, problems and other requests for support and determine the appropriate action to take
• Progress requests for support and ensuring all stakeholders are kept informed
• Liaising with systems development staff and software suppliers on the development of system enhancements to overcome known problems
• Providing technical expertise to enable the correct application of operational procedures
• Ensuring all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements of Service or Operational level agreements
• Documenting all work using required standards, methods and tools, including prototyping tools where appropriate
• Problem Solving & Analysis – The ability to take information provided and use it to analyse and resolve issues related to a reported problem
• Ability to work independently and without supervision or as part of a team in all activities relating to assigned tasks or support needs of Applications Operations

ABOUT YOU

• Strong communicator with the ability to engage and manage stakeholders from a variety of different backgrounds and disciplines
• Knowledge of techniques for identifying, gathering and validating customers’ needs in the delivery of IT services
• Understanding and application of different development approaches
• Proficient in configuration management
• Understanding of Service Level Agreements, the purpose and composition of an SLA and the relationship between an SLA, an OLA and an underpinning contract for the supply of services
• Strong understanding of Infrastructure
• Familiar with the principles and application of cloud/virtualisation and the use of tools and systems to manage virtualised environments
• Knowledge of Corporate, Industry and Professional standards relevant to the IT industry and how to apply them
• Must be pro-active and solutions driven
• Ability to work cross-functionally, understanding the needs, objectives and constraints of those in other disciplines and functions
• Windows Server 2008 – 2019
• Mcafee / Anti-Virus
• VMware- 6.5
• Active Directory
• PKI / Certificates
• Single Sign-on (SSO)
• Powershell scripting
• Group Policy Management
• Azure / Public Cloud

ABOUT US

DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed.

OUR VALUES

In everything we do connected with our People, our Clients and our Communities, we live by these values:

• Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully
• Be Collaborative – we are proactive, passionate team players investing in our relationships
• Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions
• Be Exceptional – we are strategic and driven, exceeding standards and expectations

DIVERSITY AND INCLUSION

At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone’s voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities.

HYBRID WORKING

We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That’s why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

PRE-ENGAGEMENT SCREENING

In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.

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