Providing user support primarily for Client Hardware, Windows Operating System, Retail and Office environment to complete workflow tasks, incidents and request in a cost-efficient manner
Striving for a high 1st level support solution rate to gain high level of user satisfaction
Informing proactively IT users about the status of their request and if necessary cooperating with other teams involved according to the urgency of the request
Capturing and updating requests in the corresponding ticketing system (standard change, incident or requests)
Documenting problem solutions and continuous maintenance of internal knowledge database
requirements-expected :
Basic IT knowledge and first working experience
Customer service and solution deliver orientation
Friendly and professional communication towards customer
Willingness to learn and develop within IT sector
Fluency in English, Italian and Spanish (at least B2 level)
offered :
Private medical coverage
Life insurance
Employee Assistance Program
MyBenefit program
Employee social fund
Recognition awards
Swarovski products discounts
Learning and development programs
Volunteering leave
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
remote work opportunities
flexible working time
corporate products and services at discounted prices
