Ready for a Challenge

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:

The People Services Contact Centre is a critical team supporting employees and managers including the HR COEs and HRBPs while also ensuring focus on the legal and regulatory requirements for the countries and regions it supports. This is the first point of contact for People Services and will be responsible for establishing and preserving strong relationships with colleagues and managers, providing accurate and timely customer service, resolving HR transactions and administration, including complex issues, within agreed service levels.

These are some of the key ingredients to the role:

• Be the Go‑To Contact: Youll answer a lot of questions about pay, benefits, new‑hire setup (onboarding), leaving the company (offboarding), and general HR policies (like maternity/paternity leave, flexible work, and absence).
• Solve Problems Quickly: When someone contacts you, you must gather all the necessary information right away to try and resolve the issue immediately without needing to pass it on.
• Educate and Guide: Teach employees how to use our HR tools and portals so they can find answers themselves next time, which will help reduce repeat questions.
• Provide Great Service: Make sure you meet agreed‑upon service standards (Service Level Agreements) and provide complete, end-to-end support that keeps employees highly satisfied.
• Help out with key HR projects and initiatives as needed.
• Look for and suggest ways to make our team processes better so we can improve our performance and make the experience smoother for everyone using the service.

What will you bring to the table?

• Bachelors degree in Human Resources, Business Administration, or related field
• Minimum of one year of experience in HR administration
• Strong organisation skills, with a sharp focus on detail
• Ability to multi‑task, deal with competing priorities and self‑manage workloads
• Experience of HR systems and case management processes is a plus
• Excellent verbal and written communication skills in Polish (fluent) and English (B2), any extra language is a plus.

At JET, this is on the menu: Our teams forge connections internally and work with some of the best‑known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast‑paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

• Contract of Employment
• Private health care and sports card
• A budget for ordering lunches
• Hybrid working model (3 days in the office, 2 days of home office) to maintain a healthy work‑life balance – as per company/local policy
• Strong focus on your personal development (Workshops, trainings)
• A brand new and energy‑efficient office in the heart of Wroclaw

Inclusion, Diversity & Belonging: No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking? Want to know more about our JETers, culture or company? Have a look at our career site where you find peoples stories, blogs, podcasts and more JET morsels. Are you ready to take your seat? Apply now!