Responsibilities:

• Resolving moderately to complex cases according to global and local policies and procedures, referring exceptions to the Centers of Expertise
• Handles the promotion of an employee, retrieve, administrate and control employee life cycle
• Handle customer cases which cannot be answered by the Contact Center
• Provide administrative support to employee life cycle changes such as: new hires, transfers, promotions, terminations, organizational changes (OM) and data management.
• Execute the administrative activities related to employee life cycle changes (i.e. administering new hires, transfers, promotions, terminations, organizational changes (OM) and data management)
• Create employment contracts, letters and memos according to business requests
• Provide expertise on global and local policies and procedures
• Creating employment contracts, letters and memos according to business requests, ensuring employee records and all relevant systems and (third) parties are up to date and accurate

Requirements:

• Fluent in Finnish language and English
• Minimal 1 years of relevant working experience in HR or experience in customer services
• Bachelors/Master"s degree preferably in HR
• Experience with HR supporting technology and the capability to quickly learn and adapt to new ways of working
• Strong customer services orientation
• Ability to interpret and apply the HR policies and procedures
• Strong oral, written and interpersonal communication skills and confidence

Our client offers:

• Competitive Salary
• Profit related bonus
• Private healthcare (for employee and family)
• Life and disability insurance
• Social Fund (multisport card, gift card for Christmas & Easter)
• English lessons during working hours
• Training budget
• Chillout room, board games, PS4
• Work from home options