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This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Mercer is seeking candidates for the following position based in the Warsaw office:
About our team
Global Benefits Management (GBM) allows multinational organizations to manage their insured employee benefits around the world more effectively. The Mercer Marsh Benefits (MMB) global GBM solution delivers everything clients need when it comes to local broking renewals, global co-ordination, technology, governance and consulting.
What can you expect?
This position is a client-oriented position that supports the management of insurance benefits and focuses on the strategic and operational side of benefits for multinational clients. The purpose of this role is to manage insurable benefits, support implementation of the benefits, manage renewals across the globe as well as support adhoc projects (i.e. wellbeing, DEI, global financing strategy). Responsibilities include executing account management and a global coordination as part of a client delivery team, this includes operational and analytic support in respect of the management of GBM arrangements, policy renewals and ad hoc tasks to internal and external teams. Expectations include a proactive assessment of business and client needs to develop process solutions and operational best practices.
What is in it for you?
Opportunity to work in a dynamic and truly global team and role
Multilingual community with inclusive atmosphere
Development and on-the job learning opportunities
Flexible and hybrid working model
Attractive benefits package (including private health care, flex benefits package: prepaid restaurant or shopping card topped up every month, prepaid sports & culture card or a Multisport card; language course co-financing, unlimited access to online learning platform, retirement plan)
Business casual dress code
Integration and wellbeing events
Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)
We will count on you to:
Manage a portfolio of multinational clients and ensure excellent customer loyalty and satisfaction as well as support clients retention
Have a clear understanding of clients priorities and actively coordinate and communicate across the teams to ensure a successful client delivery and management of global benefits in line with clients guidelines
Manage clients insurable benefits on a daily basis, support implementation process, ensure key activities are completed on time and with a high quality data, ensure internal and external teams are aligned
Serve as day-to-day point of contact for multinational clients and internal teams, such as brokers, regarding clients deliverables and provide guidance to the internal teams and clients
Manage delivery and materials to the clients, present results during client meetings
Conduct regular status update calls with clients including reporting on renewal activities
Provide renewal directions / compile project timelines
Outline data / reporting expectations and serve as a first point of contact for internal/external escalations
Peer review benefits data and send deliverables to client
Support local and global teams as well as sales opportunities
What you need to have:
Client facing experience
Exceptional strong organizational and co-ordination skills
Project management skills with the ability to prioritize and manage multiple tasks in a demanding work environment
Ability to build and sustain strong relationships with clients and internal stakeholders
Good analytical skills and a strong attention to details
Strong oral and written communication as well as presentation skills
Experience in process building, best practices and/or efficiency projects
Team player combined with the ability to work independently with minimal supervision
Excellent command of spoken and written English
Proficient with MS Office and general ease with different systems (ability to perform analysis in Excel and preparing PowerPoint)
What makes you stand out:
Knowledge and experience in insured employee benefits, HR and/or general insurance area
If you are interested, please send your application in English.
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercers more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.