Informacje o stanowisku

responsibilities :

• Handling customer inquiries (IT tickets)
• Problem analysis, error identification, and finding solutions
• Escalating more complex issues to L2 or L3 support
• Ensuring knowledge sharing by documenting solutions in the knowledge base
• Collaborating with team members and other teams to find the best solution for customers

• General IT knowledge
• Fluency in German and English, both spoken and written
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Strong investigative and analytical skills

• Contract of employment
• Private medical care
• Multisport Card
• Group Life Insurance
• Referral program
• Hybrid working model: 4 days a week in the office
• Surprises in the office (ice cream, cold beverages, chocolate etc.)
• Many initiatives and bonding events (we play sports and board games, organize vine testing and exploring the CSR area etc.)

Wrocław - Oferty pracy w okolicznych lokalizacjach