Provide technical support for enterprise software at second and third levels, with support from senior team members when needed.
Assist in administering and configuring software in cloud and on-premise environments.
Support troubleshooting of software, operating system, database, and network issues.
Maintain regular communication with customers, providing clear updates on reported incidents.
Help ensure SLA compliance and monitor system performance to support high availability.
Collaborate with internal teams to resolve technical challenges and learn from more experienced colleagues.
Document incidents and contribute feedback to improve products and internal processes.
requirements-expected :
Basic to good knowledge of enterprise software, preferably in ECM, DMS, BPM, or related areas, with initial hands-on experience (e.g., Doxis or similar systems).
Understanding of databases, networks, and web-based applications.
Good analytical and problem-solving skills, with willingness to learn and develop technical expertise.
Customer-oriented mindset and ability to communicate clearly and professionally.
Ability to document issues accurately and keep ticket information up to date.
Motivation to learn, grow, and work in a collaborative team environment.
Good command of English, both written and spoken.
offered :
Remote work.
Regular team-building events with colleagues from around the world to foster relationships.
Access to training and development programs that support your professional growth.
An attractive benefits package, including a Multisport card and private medical care.
