Informacje o stanowisku

Client: Reality Games

Location: Cracow, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 3b6b40c28d65

Job Views: 16

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

We are currently looking for a Junior Customer Support Specialist with a strong desire to develop your skills! You will work on engaging and managing our community of 4,000,000 players, and hopefully, in the next few months, this number will go to ten million. For the right person, this is an opportunity to put your career into hyperdrive working for a new gaming studio.

It’s a full-time position located in our office in Cracow, Poland.

Job Requirements:

• At least 1-year of previous customer service experience
• Knowledge of customer care tools like Zendesk
• Excellent English communication skills both written and verbal
• Experience in working with large volumes of data is preferable
• You can optimize your own work by creating answer templates
• You can manage all user support inquiries, queries, questions, and feedback
• You can assist with monitoring and reporting on key performance indicators

Our Perks:

• Leaders support - Ask for help, give and get feedback, set up goals, and develop your skills
• Knowledge sharing - Employee development is key for us!
• Fast-paced career - Professional growth opportunities, supported by a performance review process
• Devices - You will have the proper resources you need for your work
• Beautiful office - Ingenious office space with plenty of room, located in KPT
• Flexible hours - Whether you are an early bird or late owl - we get you covered
• Growth budget - Let us know if you need any books or other materials that will help you grow
• Open kitchen - Coffee, juices, fruits, fully stocked fridge, and more - come and see ;)
• Sport - We regularly play together and you are invited as well!
• Team gatherings - Take part in events with pizza, games, and snacks with good company
• Stock option plan - We would like to share our success with you and take part in our ESOP plan

Kraków - Oferty pracy w okolicznych lokalizacjach