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Junior Customer Support Associate
  • Gdańsk
Junior Customer Support Associate
Gdańsk, Gdańsk, Pomeranian Voivodeship, Polska
Arrow Electronics, Inc.
4. 6. 2025
Informacje o stanowisku

Position:
Junior Customer Support Associate

Job Description:

Junior Customer Support Associate

At Arrow, were currently looking for a Junior Customer Support Associate. In this position, youll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
Formal Business Title: VAS Order Representative

What Youll Be Doing

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
  • Assist Sales with overall Quote to Order activities
  • Responsible for post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process
  • Backlog Management
  • Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands
  • Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
  • Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing
  • Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
  • Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)
    Job Complexity
  • Has developed knowledge and skills through formal training or considerable work experience
  • Works within established procedures with a moderate degree of supervision.
  • Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.


Job Complexity
  • Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area.


What Youll Need
  • 1 year of experience or High school graduate with equivalent related experience
  • Industry experience is preferred in a similar field
  • Must be familiarized with ERP systems
  • Must be familiarized with Quoting process
  • Must be familiarized with RMA
  • Must be familiarized with Expedites
  • Basic to intermediate knowledge of Microsoft Excel is a must
  • Experience supporting sales efforts
  • Communication skills teamwork-oriented
  • Ability to communicate fluently in English; knowledge of German or French is a strong plus


Whats In It for you?
  • This is a full-time position
  • Working in a multicultural environment
  • Permanent contract
  • Other benefits - Private medical care program, Multisport card
  • Hybrid role


#LI-KK1 #LI-HYBRID

Location:
PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:
Full time

Job Category:
Business Support

  • Praca Gdańsk
  • Gdańsk - Oferty pracy w okolicznych lokalizacjach


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