Informacje o stanowisku
Position:
Junior Customer Support Associate
Job Description:
Junior Customer Support Associate
At Arrow, were currently looking for a Junior Customer Support Associate. In this position, youll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
Formal Business Title: VAS Order Representative
What Youll Be Doing
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
- Assist Sales with overall Quote to Order activities
- Responsible for post-order to Invoice including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process
- Backlog Management
- Work with the Asset and different portals to expedite factory purchase orders to meet customer opening order demands
- Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.)
Job Complexity - Has developed knowledge and skills through formal training or considerable work experience
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Job Complexity- Entry level role, suitable for candidates with foundational experience in customer service or sales support, or those looking to gain more experience in this area.
What Youll Need- 1 year of experience or High school graduate with equivalent related experience
- Industry experience is preferred in a similar field
- Must be familiarized with ERP systems
- Must be familiarized with Quoting process
- Must be familiarized with RMA
- Must be familiarized with Expedites
- Basic to intermediate knowledge of Microsoft Excel is a must
- Experience supporting sales efforts
- Communication skills teamwork-oriented
- Ability to communicate fluently in English; knowledge of German or French is a strong plus
Whats In It for you?- This is a full-time position
- Working in a multicultural environment
- Permanent contract
- Other benefits - Private medical care program, Multisport card
- Hybrid role
#LI-KK1 #LI-HYBRID
Location:PL-Gdansk, Poland (Aleja Grunwaldzka)
Time Type:Full time
Job Category:Business Support
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