Junior Customer Service Specialist with German

41_R00240203

Obowiązki

• Perform customer service activities related to service and repair requests from the customers over the phone or via e-mail

• Review and validate contractual agreements related to the service and repair process

• Manage orders and returns activities in SAP

• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors

• Ensure resolution of queries within the contractual metrics

Wymagania

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.

• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.

• Gain valuable experience in a dynamic work setting where youll tackle challenges and improve your customer interaction skills.

Oferujemy

• Fluency in English and German

• Microsoft Office package knowledge (Excel, Word, PowerPoint)

• Nice to have: experience in customer service and/or working with SAP

Źródło: Accenture/Praca