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Junior Customer Service Specialist with German

Accenture

Level: specialist

Working hours: Full time

remote recruitment

MS Office

published 2024/10/04

Junior Customer Service Specialist

with German

THE WORK

• Respond to customer inquiries related to service and repair requests via phone and email.
• Review and validate contractual agreements related to the service and repair process, demonstrating a detail-oriented approach.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Driven by challenges, address and resolve customer queries within established contractual metrics.

Flexible

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU

• Learn how to handle service and repair requests effectively, gain experience in managing orders and returns, and become proficient in using industry-standard software like SAP.
• Develop strong abilities in collaborating with internal teams and external vendors, which will improve your skills in managing complex processes and collaborative problem-solving.
• Gain valuable experience in a dynamic work setting where youll tackle challenges and improve your customer interaction skills.

HERE’S WHAT YOU’LL NEED

• Fluency in English and German, C1 level required (written and spoken)
• Microsoft Office package knowledge
• High communication, interpersonal, and negotiation skills
• Analytical and problem solving skills
• Experience in customer service and/or working with SAP would be an asset

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they dont meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

ABOUT US:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
If you are interested, please send your CV in English by clicking "apply now!" button

When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture Sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture. At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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