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The goal of the Position: Your goal will be the professional handling of inquiries from our German customers via email, phone, and live chat.
Daily tasks of the position:
Professionally handling inquiries from German-speaking customers via email, phone, and live chat.
Providing information regarding order status, payments, as well as cancellation and return processes.
Analyzing and resolving customer tickets in accordance with existing procedures.
Cooperating with internal teams (e.g., payments, complaints, logistics) to find the best possible solution for the customer.
Identifying recurring issues and reporting them to the relevant departments.
Ensuring a high standard of customer service and building positive relationships with customers.
You will need:
Excellent command of the German language, both spoken and written – grammatical accuracy (min. level B2/C1).
Willingness and passion for working with customers and handling phone calls.
Positive attitude towards the world and people, customer-oriented mindset.
Independence in resolving inquiries from start to finish.
Ability to work in a team.
Openness to working fixed hours in time slots 8–16, 10–18, 11–19, as well as working 2 weekends per month.
Benefits
Private healthcare- we provide access to the best specialists for you and your loved ones through Luxmed.
Language classes- join English, German, and Polish lessons in small groups, tailored to your current skill level.
Hybrid work model- with flexible hours to fit your daily schedule.
Modern office in the heart of Wrocław- our office is centrally located, close to cinemas, gyms, and a wide variety of great lunch spots.
Multisport card- stay active and healthy with a Multisport card giving you access to numerous fitness clubs and sports facilities.
Wellbeing Program- Discover tools to improve your health and wellbeing. Join daily challenges, expert sessions, and video consultations with specialists. Build lasting healthy habits and boost your lifestyle.
Fruit Mondays & more- we keep our kitchen stocked with fresh fruit, healthy snacks, coffee, sweets and yes, sometimes pizza too.
Team events with great people- we love spending time together after hours,whether it’s fun office meetups or organized outings.
Sounds good?
We look forward to receiving your application and can't wait to get to know you. Apply now! Up to date information on the internal reporting is publicly available and can be found at limango.pl/compliance.