Informacje o stanowisku

Customer Service Specialist with French

Apply locations Gdansk, POL time type Full time posted on Posted 2 Days Ago job requisition id R-98964

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Customer Service Specialist with French you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

1. Deliver high quality service by e-mail, phone, or chat
2. Nurture customer relationships by understanding the customer needs and resolving their queries
3. Prepare to support the customer inquiries by studying products and policies and processes
4. Improve the quality of service with submissions to improve processes and services yet to be implemented
5. Follow-up with customers on issue resolution status
6. Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
7. Act as a customer advocate in the organization while interacting with other internal departments

About you

We are looking for a unique and amazing talent, who brings along the following:

1. Fluency in English and French (minimum B2 level)
2. Fast learner with strong customer service focus
3. High degree of accuracy and attention to details
4. Strong communication and cooperation skills
5. Strong cultural awareness
6. Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
7. A comprehensive understanding of the local culture of supported countries - nice to have
8. Work experience in a virtual, multi-national set up - nice to have
9. Knowledge of eCommerce business – nice to have

What we offer

You can expect a range of benefits, including:

1. Private medical coverage
2. Life insurance
3. Employee Assistance Program
4. MyBenefit program
5. Employee social fund
6. Recognition awards
7. Swarovski products discounts
8. Learning and development programs
9. Volunteering leave

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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