Informacje o stanowisku
Are you looking for a new professional challenges and want to develop your career in customer service?
Do you speak Dutch, Turkish, Swedish, French, German, Ukrainian or Russian? ????????
Together with a leading manufacturing company, we are looking for a motivated person to join the customer service team in Shared Service Center. This is an excellent opportunity to work in a stable and growing organisation, where your competences will be valued and your development path will be tailored to your ambitions.
Join us and grow in a modern environment! ????
What we expect
- first experience in customer service or willingness to gain it,
- advanced knowledge of Dutch, Turkish, Swedish, French, German, Ukrainian or Russian (min. B2/C1),
- advanced knowledge of Polish (min. B2),
- communicative knowledge of English (min. B1/B2),
- knowledge of SAP will be a plus,
- very good communication and cooperation skills,
- good organizational and time management skills,
- strong customer orientation.
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
- a job in an international environment,
- contract of employment,
- very attractive salary,
- a package of benefits (annual bonus, loyalty bonus, private medical care, life insurance, access to MyBenefit platform, holiday bonus,referral program, access to well-being platform, co-financing of trainings and courses),
- a hybrid model of work (2-3 days of work per week in the Poznań office),
- a chance to be a part of a diverse workforce where you get to face exciting challenges and varied tasks.
Your tasks
- serving as the first point of contact for customers,
- providing customers with information on product prices and availability,
- timely and accurate processing of orders and customer complaints,
- maintaining accurate customer records in appropriate systems (e.g., SAP, CRM),
- monitor order status and proactively inform customers about updates,
- close collaboration with other teams to solve customer problems and ensure smooth service delivery,
- analysing processes and proposing improvements,
- actively participating in projects and implementing new initiatives.
Praca PoznańPoznań - Oferty pracy w okolicznych lokalizacjach
