Junior Customer Service Representative with German

Join us as a Junior Customer Service Representative with German at Arrow Components.

Position Junior Customer Service Representative with German

Job Description The Amazing Customer Service team in Gdańsk is now hiring! The team is composed of more than 100 Customer Service Representatives, 7 team leaders, and 1 manager. If you speak English and like to work with others, this might be a great fit.

About the Role The Junior Customer Service Representative supports the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog, starting with a clean order load. Responsibilities include backlog management, order to invoice process, delivery of parts, and managing customer reserved inventory.

What Will You Do

• Order to Invoice process.
• Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
• Order Management.
• Managing and handling of all relevant backlog alerts.
• Managing and responding to all requested customer backlog changes.
• Close cooperation with other departments like Sales, Assets and Logistics.
• Driving On-Time-Delivery performance in line with customer and company goals.
• Generating customer satisfaction.
• Driving efficiency.

Who You Are

• German + English at min B2/C1 level (both spoken and written).
• 1-2 years of Customer Service and Order Management or Customer Material Return and Claims handling experience is preferable.
• Good knowledge of MS Office; Excel is a plus.
• Accountability.
• Communication and coordination skills.
• Customer-oriented attitude.
• Team player.
• Good daily work organization and prioritizing tasks.

What We Offer

• Permanent contract with 3 months probation period.
• Interesting career development opportunities in a quickly growing environment.
• Premium Medical Care program + Dental Package.
• MyBenefit System (including MultiSport Card & vouchers).
• Dynamic environment with a friendly work atmosphere.

Company

Arrow Global Components (AGC), part of Arrow Electronics, is a leader in distribution and value-added services related to electronic components.

Location

PL-Gdańsk, Poland (Aleja Grunwaldzka)

Type

Full time

Job Category

Sales

Submission

Submit your CV in English. Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons.