Junior Customer Care Agent SME Services - Latvian or Lithuanian or Estonian Speaking - Gdańsk

Junior Customer Care Agent SME Services - Latvian or Lithuanian or Estonian Speaking

Gdańsk

Nazwa pozycji Junior Customer Care Agent SME Services - Latvian or Lithuanian or Estonian Speaking

Lokalizacja Gdańsk, Gdańsk, pomorskie, Polska

Firma MAJOREL POLSKA

Dodano 29. 10. 2024

Informacje o stanowisku

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place! Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi, Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees.

About your future role

The Customer Care Agent is an integral part of the SME Services in MS Operations within the Nordic & Baltic SME Services organization. The team manages inquiries from SME-sized merchants who are customers of Nets. Responsibilities include handling emails, chats and calls from customers with either acquiring or technical products with Nets. We operate in several key CRM, ERP, and other customer-related systems, making proficiency in various IT systems advantageous.

Support We Provide:

Transactions support
Settlement reports
Self-service portal usage
Technical support on Terminals
Invoice-related questions.
Other customer concerns

Working Hours: Monday to Friday: 8:00 am to 4:00 pm

Your key tasks and responsibilities are:

Handling e-mails/tasks in SAP CRM, SAP ERP, CAPS, Baxbis, etc.
Responding to customer inquiries in our inbox, assisting both internal and external departments
Performing administrative tasks such as changing bank account details and updating company information
Providing technical support to merchants with Nets Card Terminals
Supporting merchants with Nets Acquirer agreements

What makes you the best person for this job?

Your personal qualifications include:

Fluent Latvian or Lithuanian or Estonian and English (speaking and writing). Fluency in Russian language is a valuable asset.
Strong communication skills, both verbal and written
Team player, enthusiastic about delivering a great customer experience
Capable of technical reporting of IT incidents
Detail-oriented with a strong customer mindset
Conscientious and persistent in obtaining valid customer information
Organized with the ability to prioritize tasks

Competence and experience:

Excellent communication and collaboration skills
Good cooperation skills with different stakeholders, both internal and external
Experience in customer service or contact centres with e-mail/task, Chat and call handling would be an asset
Relevant work experience and knowledge of the fintech business area are a great benefit
Knowledge of corporate structure, business forms, subscription rules, card companies’ credit policies, AML, KYC, GDPR, e-commerce law, guidelines for e-commerce, and general knowledge of internet commerce are a great benefit

Background and qualifications:

Administrative background or experience with administrative tasks
Experience with payment products and card services is beneficial but not required
Proactive and diplomatic approach to customer’s support
Strong commitment to assisting customers in resolving issues
Result-oriented, service-minded, self-driven, and flexible
Strong service orientation with an emphasis on quality and precise task execution
Team player who understands the importance of collective effort to achieve success

Additionally, we offer next benefits: