Junior Collections Specialist with German (The Agile Team)

41_13000824

Obowiązki

• Record, verify and execute transactions according to process documentation.

• Follow up and action taken regarding open items

• Timely and correctly solving cases

• Handling timely SSF tickets/emails

• Good understanding of overall processes.

• Comply with standards, policies and procedures defined.

• Timely ICS/internal controls control submission according to DP. (if applicable)

• Understand the process impact of operational activities on KPIs/SLAs.

• Update of documentation

• Participation in meetings

• Close cooperation across the team

Wymagania

• German on C1 level is a must

• English on B2 level is a must

• Knowledge of SAP would be a benefit

• Knowledge of any kind of ticketing tools such as SSF, ServiceNow or Salesforce would be a benefit

• Good communication skills

• Ability to work in a group

• Positive attitude

• Analytical skills

Oferujemy

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly  dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Źródło: Accenture/Praca