Position Overview

Junior Collections Analyst with Arabic at Accenture Poland.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. We employ more than 8,600 staff. Visit our website: accenture.com.

Key Responsibilities

• Responsible for timely cash collection.
• Contact customers via phone and email for past‑due invoices, submit and follow up on dispute cases.
• Resolve unidentified payments, code past‑due invoices, prepare write‑off documentation, and inform customers about uncollectable debts.
• Generate and send missing invoices, statements of account, and dunning letters.
• Handle day‑to‑day activities and escalation.

Work Location

The role includes a mix of working remotely and in an Accenture office in Warsaw (50/50 hybrid model). Some in‑person time is required for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer we are flexible to support your specific work/life needs.

What You’ll Need

• Arabic and English skills, minimum B2 level.
• Excellent communication and interpersonal skills.
• Analytical skills.
• Ability to work in a problem‑solving environment.
• Strong organizational and time‑management skills.
• Experience in customer service, collections or accounts receivable processes will be an asset.
• Experience in Collections/OTC process.

What We Offer

• Individual support from a People Lead and a specific path of professional development, including a session with a Coach.
• A wide training package (soft, technical and language training offers, access to e‑learning platforms, Gallup test, GenAI training, possibility of co‑financing courses and certification).
• Employee Assistance Program – legal, financial and psychological consultations.
• Accenture employees eligible for the Employee Share Purchase Plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

Commitment to Equality

We welcome applications from all qualified candidates regardless of gender, age, disability, race, religion, ethnic or national origin, veteran status, sexual orientation or gender identity.