Overview

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team! Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges. At Panasonic, we believe in the power of collaboration – only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It’s not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years – to enrich people’s lives at home and at work, and move society forward.

Responsibilities

• Serve as the primary contact for customers reporting issues with shipments (damaged, lost, delayed complaints and inquiries) with carriers, warehouses, and internal teams to determine root causes and liability.
• Maintain accurate, up-to-date claim records in SAP for tracking, reporting, and audits.
• Manage the shared mailbox to ensure prompt attention to incoming messages related to logistics claims and customer inquiries.
• Request, gather, and verify all required claim-related documentation. Ensure all documents are complete, accurate, and compliant with internal and legal standards.
• Prepare and submit complete claim packages to carriers and insurers within required deadlines.
• Prepare necessary reports.
• Contribute to the development and improvement of internal processes for claims handling.

Qualifications

• Bachelor or Master’s degree in Business Administration, Logistics or similar.
• Fluent in English, both written and spoken.
• 2-3 years of work experience in a Customer Service, Administrative, or Order Processing environment.
• Experience with MS Office products including Word, Excel, and Outlook.
• Organizational and administrative skills.
• Attention to detail and analytical thinking.

Nice to Have

• Familiarity with transportation regulations and insurance procedures.
• Experience with ERP systems such as SAP.
• Experience in working in international teams and a multicultural environment.

What We Offer

• A challenging role where you can actively contribute to the companys success and take on responsibility.
• International work environment.
• Variety of training and development opportunities.
• Attractive remuneration package, social, fitness & health benefits.
• Flexible working hours.
• Hybrid working model.
• High work-life balance.
• Transportation allowance.
• Special discounts on Panasonic products.

About Panasonic

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Diversity, Equity and Inclusion

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.