Informacje o stanowisku

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Client:

Snaphunt

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0cb9342fc28e

Job Views:

11

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Offer

• Hybrid work model: Work from home most of the time after completing the first month of training
• Performance bonuses and referral bonuses
• Relocation bonus
• Entertainment benefits for employees
• Paid sick leave
• Medical insurance (life, accident & critical illness insurance)
• Sport subscription

The Job

As Card Dispute Specialist you will be responsible for supporting customers in minimizing losses related to third-party fraud with payment cards, reporting incidents in your area and maintaining compliance in all actions. Youll be collaborating with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments.

Your daily work will include tasks like these:

• Document work accurately in various IT systems
• Participate in audits as a process specialist and deliver required data
• Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements
• Ensure compliance with all relevant regulations and organisational policies
• Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs (handle errors, perform corrections, and investigate root causes)
• Translate local language communications to English
• Acquire and maintain in-depth knowledge of organisational products and processes within the service area
• Stay updated on IT tools and systems used in work processes
• Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required
• Assist, train, and support other team members when needed
• Provide input on process development tasks and other initiatives within the area
• Contribute to workflow changes and process improvements

The Profile

• You speak and write Danish fluently (minimum C1) and you are fluent in English (B2).
• Experience handling customer applications and administrative tasks in a professional, positive, effective way.
• Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
• Previous experience with Payment products/card services or KYC/AML/Compliance is a plus.
• You have basic computer handling skills.
• You are result-oriented, service-minded, self-driven, and flexible.
• Youre a fast learner with excellent communication skills and relationship-building skills.

The Employer

Our client is a Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializing in recruiting Scandinavians, Dutch, German, and Finnish to various positions around Europe. The core of the company is our mission to help people get a great job abroad and to feel safe in their transition to a life in a new country.

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