Informacje o stanowisku

Junior Business Support Specialist with German

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

Joining EY Global Delivery Services Poland, you will become a part of a very dynamic team with the possibility to make your mark. We have interesting opportunities for you.

Your key responsibilities

• Newsletter creation, including topic preparation (TQ, FAQ), wording, and formatting.
• Monitoring and analyzing global product alerts related to the German market, ensuring timely communication to stakeholders.
• Coordination of participant enrollment and management of learning materials for training sessions.
• Collaboration with trainers to schedule sessions, coordinate logistics, and provide administrative support.
• Maintenance and updating of training guides and materials to reflect current content and best practices.
• Management of participant data, ensuring secure access to training materials.
• Follow-up with participants post-training, sending relevant materials, and collecting feedback.
• Adjustment of guidance according to specification, collaborating with subject matter experts for content inclusion.
• Formatting guidance to enhance readability and user-friendliness.
• Overseeing the publishing process to ensure timely release of updated guidance.
• Acting as the main point of contact for Championchat, managing discussions, and publishing announcements.
• Collaborating with support teams to effectively address user queries.
• Manage Shared Mailbox Project Team: redistribute incoming emails to designated team members, ensuring prompt attention and response.

Skills and attributes for success

• You are detail-oriented and eager to analyze and solve process cases.
• You have exceptional customer service skills, including responsiveness and commitment to quality.

To qualify for the role, you must have

• 1-3 years of professional experience in a similar role.
• You are fluent in German (written and oral).
• You have a good knowledge of English (written and oral).
• You possess a good knowledge of the MS Office package (Excel, PowerPoint, and Outlook).
• Excellent communication and organizational skills.

Ideally, you’ll also have

• Self-educate and seek additional knowledge.
• Ability to prioritize workload and deliver outputs within deadlines.
• Strong communication and partnering skills with people of all levels of the firm.

What we look for

We are interested in hiring an English or German-speaking candidate, a team player with strong communication and organization skills, as well as a proactive attitude, with a high level of energy. You should be able to independently complete your regular responsibilities according to deadlines, communicate with other teams to resolve daily challenges, and show professionalism while day-to-day contact with EY clients and partners.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations – Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain, and the United Kingdom – and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams

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