Informacje o stanowisku

Junior Business Service Advisor with Italian

Are you interested in using the Italian language in your daily work? Would you like to work in an international company? As a Junior Business Service Advisor, you will have the opportunity to work with people from all over the world, develop your career, and operate in a professional environment with customers and other teams.

About the Role

Our client is a global professional services company providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. The office is located in Krakow.

Responsibilities

• Assist customers in resolving issues related to online advertising products and answer all product-related questions.
• Optimize campaigns and promote features to customers.
• Manage account activation, optimization, campaign management, budgeting, troubleshooting, and keyword queries.
• Handle complaints, fraud, and account hijacking issues.
• Process billing and payments.

Requirements

• Fluent in English and Italian (minimum C1 level), with excellent communication skills.
• Previous B2B experience is an asset.
• Ability to understand current client processes and needs, and resolve queries efficiently.
• Ability to work in a dynamic environment and support multiple communication channels.

What We Offer

• Daily use of foreign languages and new technology solutions, collaborating with global clients.
• Support and a clear development path from day one, including a dedicated Buddy to help you adjust.
• Focus on your strengths and continuous feedback to enable fast professional growth, along with online and classroom training.
• Inclusion and diversity in practice: a truly multicultural environment supporting LGBT, people with disabilities, and parents. We value differences and promote an inclusive culture.
• Flexible work arrangements supporting work-life balance, including sports activities, outings, and volunteering initiatives.
• Commitment to reducing environmental impact through various initiatives.
• Full work comfort with private medical care, life insurance, access to MyBenefit platform, and referral bonuses.

Kraków - Oferty pracy w okolicznych lokalizacjach