Informacje o stanowisku

Junior Business Service Advisor with Italian

Lokalizacja: Kraków

Szczegóły oferty:

Do you want to use the Italian language in your daily work? Would you like to work in an international company? As a Junior Business Service Advisor, you can work every day with people from all over the world, develop your career, and work in a professional environment with customers and other teams.

Who do we recruit for? Our client is a global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. It has its office in Krakow.

Responsibilities

1. Assist our customers to solve issues concerning our online advertising products and answer all their product-related questions.
2. Optimize campaigns and pitch features for customers.
3. Manage account activation and optimization, campaign, budget, troubleshooting, and keywords queries.
4. Manage complaints, fraud, and account hijacking queries.
5. Process billing and payment.

Requirements

1. Fluent English and Italian (min. C1), great communication skills.
2. Previous B2B experience would be an asset.
3. Ability to understand current clients processes and needs and resolve their queries quickly.
4. Ability to work in a dynamic environment and offer support on different communication channels.

What we can offer

1. Using foreign language and new technology solutions daily, cooperating with various global clients.
2. Constant support and clear development path from your first day at the office with a dedicated Buddy, who will help you in adjusting to the new workplace.
3. Focus on your strengths and continuous feedback enabling fast professional growth, as well as new skills building through various online and classroom trainings.
4. Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities, and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
5. A flexible approach that allows an appropriate work-life balance where sports activities, outings, and volunteering initiatives are part of our regular day-to-day life.
6. Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
7. Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

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