Informacje o stanowisku

? Kickstart Your IT Career with Deloitte!

Position: Amazon Connect Business Analyst trainee

Program: Amazon Connect CCaaS AI LAB – IT Trainee Path

? Location:  Poland (hybrid, partially on site in Warsaw)

Are you interested in bridging the gap between business and technology? Eager to start your career in business analysis and learn how digital solutions support real business needs? Curious about modern platforms and the future of IT consulting?

We are launching an intensive 3-week Cloud Contact Center AI LAB focused on building next-generation cloud contact centers based on Amazon Connect.

This program is designed for analytical profiles – students, graduates, and early-career professionals interested in business analysis, process design, and digital customer experience transformation. The best participants will be offered long-term employment after completing the Cloud Contact Center AI LAB.

What you’ll learn:

Starting April 13th, our experts will guide you through:

• Working in real-world IT projects
• Designing apps built on Amazon Connect
• Learning how business requirements are translated into scalable cloud-based contact center solutions, working closely with technical teams and solution architects understanding how AI-driven features reshape customer journeys and operational models in modern CCaaS environments.

⏳ Lab Duration: 3 weeks

? Dates: April 13 – April 30, 2026

? Format: Online (opening and closing sessions in-person in Warsaw)

? Time Commitment: Part-time (up to 50% of a full-time equivalent)

? Compensation: Paid training + certification of completion

? What you’ll get:

LAB will give you an excellent opportunity to:

• Gain practical experience in modern CCaaS and digital customer experience design
• Learn how business analysis connects with cloud technologies and AI
• Work with experienced architects, developers, and consultants
• Participate in real-life project simulations
• Join Deloitte as a full-time employee after successful completion

boost your career in a supportive environment focused on professional development

Selection Process:

Our recruitment process is designed to find passionate and committed future developers. Heres what to expect:

• Submit your CV in English
• Online Test Assessment – evaluate your soft and logic skills (2 days deadline)
• HR & Technical Interviews (in English) – meet our team and show us your potential
• Final decision / interview with mentors (optional)

About Deloitte

• Why Deloitte?
• Deloitte is one of the world’s leading professional services firms, operating in over 150 countries. Were not just a great place to start your career, we’re a place to shape it.
• If youre ready to launch your journey into the world of tech consulting and development—we’re ready for you.

? About our team:

We’re a diverse, international group of tech-driven professionals passionate about solving problems and building innovative solutions. We work with top-tier clients, global platforms, and cutting-edge technologies. At Deloitte, your growth is not just encouraged—its part of the plan.

? Who will thrive in this role:

• Student or graduate in Business, Economics, Information Technology, Engineering, or related field,
• Strong analytical and structured thinking skills
• Interest in process design, customer journeys, and digital transformation
• Basic understanding of IT systems, integrations, or cloud concepts is an advantage
• Very good English communication skills

Bonus Points if you’re familiar with:

• Experience with contact center environments or CCaaS platforms is a plus but not required.

? Kickstart Your IT Career with Deloitte!

Position: Amazon Connect Business Analyst trainee

Program: Amazon Connect CCaaS AI LAB – IT Trainee Path

? Location:  Poland (hybrid, partially on site in Warsaw)

Are you interested in bridging the gap between business and technology? Eager to start your career in business analysis and learn how digital solutions support real business needs? Curious about modern platforms and the future of IT consulting?

We are launching an intensive 3-week Cloud Contact Center AI LAB focused on building next-generation cloud contact centers based on Amazon Connect.

This program is designed for analytical profiles – students, graduates, and early-career professionals interested in business analysis, process design, and digital customer experience transformation. The best participants will be offered long-term employment after completing the Cloud Contact Center AI LAB.

What you’ll learn:

Starting April 13th, our experts will guide you through:

• Working in real-world IT projects
• Designing apps built on Amazon Connect
• Learning how business requirements are translated into scalable cloud-based contact center solutions, working closely with technical teams and solution architects understanding how AI-driven features reshape customer journeys and operational models in modern CCaaS environments.

⏳ Lab Duration: 3 weeks

? Dates: April 13 – April 30, 2026

? Format: Online (opening and closing sessions in-person in Warsaw)

? Time Commitment: Part-time (up to 50% of a full-time equivalent)

? Compensation: Paid training + certification of completion

? What you’ll get:

LAB will give you an excellent opportunity to:

• Gain practical experience in modern CCaaS and digital customer experience design
• Learn how business analysis connects with cloud technologies and AI
• Work with experienced architects, developers, and consultants
• Participate in real-life project simulations
• Join Deloitte as a full-time employee after successful completion

boost your career in a supportive environment focused on professional development

Selection Process:

Our recruitment process is designed to find passionate and committed future developers. Heres what to expect:

• Submit your CV in English
• Online Test Assessment – evaluate your soft and logic skills (2 days deadline)
• HR & Technical Interviews (in English) – meet our team and show us your potential
• Final decision / interview with mentors (optional)

About Deloitte

• Why Deloitte?
• Deloitte is one of the world’s leading professional services firms, operating in over 150 countries. Were not just a great place to start your career, we’re a place to shape it.
• If youre ready to launch your journey into the world of tech consulting and development—we’re ready for you.

? About our team:

We’re a diverse, international group of tech-driven professionals passionate about solving problems and building innovative solutions. We work with top-tier clients, global platforms, and cutting-edge technologies. At Deloitte, your growth is not just encouraged—its part of the plan.

,[Gathering and structuring business requirements, Designing simple process maps, workflows, and customer journeys, Analyzing contact center use cases and translating them into functional requirements, Collaborating with developers to understand technical feasibility, Participating in workshops and solution discussions, Presenting your final solution as part of a practical Cloud Contact Center AI LAB project Requirements: Cloud, Communication skills

Praca Wrocław

Business Development Manager Wrocław

Wrocław - Oferty pracy w okolicznych lokalizacjach