Junior Banking Services Specialist with German
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Position Overview: We are seeking a dynamic person to join our Banking Services team. As a Junior Specialist for Banking Services, you will play a pivotal role in providing top-quality support and solutions to the Bank customers.
Responsibilities
- Communicate effectively on the phone with German-speaking customers to understand and address their banking needs
- Provide assistance with account opening, closing, inquiries, transactions, product information, and related inquiries
- Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates
- Educate customers about available banking services, products, and digital platforms
- Maintain detailed and organized records of customer interactions and transactions
- Follow established procedures and compliance guidelines to ensure security and confidentiality
Qualifications and Requirements
- Fluent German (both written and spoken)
- Communicative English
- Strong interpersonal and communication skills
- Customer-centric approach
- Ability to handle complex customer interactions and problem-solving
- Detail-oriented with a commitment to accuracy and compliance
- Attention to detail and ability to handle confidential information
- Problem-solving skills and a proactive attitude
- Experience in BPO/corporate environment is an asset
Benefits
- Substantial medical insurance package in cooperation with the biggest medical services provider in Poland
- Life insurance package
- Multisport Card
- Advancement opportunities within the organization (a variety of interesting projects with an array of technologies and tools)
- Unlimited access to DXC University with courses from multiple external partners (e.g. LinkedIn Learning, Udemy)
- Access to GoFluent - a platform for foreign language learning
- DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, Vmware, Workday)
- Employee Referral Program – financial bonus for the referrer for successful candidate recommendation
- Opportunities to join CSR Team charity and ecology-related events
- Dixi Cool activities: trips, sports and wellness events, discounts for cultural events
- Employee Recognition Program with points for recognized employees (exchangeable for prizes)
- Employee Assistance Program (24/7 support for employees and their families in difficult life situations)
Seniority Level
Employment type
Job function
Industries
- IT Services and IT Consulting
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