Junior Back Office Specialist with Bulgarian (shift work)

Reference number: KR/MAS location małopolskie / Kraków category Back office

Responsibilities:

• Reviewing and evaluating user reports regarding online content.
• Identifying and analyzing materials in line with compliance and safety policies.
• Making balanced and policy-based decisions on reported content.
• Flagging discrepancies and assisting in issue resolution according to internal guidelines.
• Utilizing market-specific insights to enhance the user experience and platform safety.
• Reviewing potentially sensitive or disturbing content with a neutral and objective mindset.

Requirements:

• Proficiency in Bulgarian (minimum B2, C1 preferred).
• Good command of English (minimum B2 level).
• Availability to work on afternoon shift, including weekends (two days off weekly).
• Willingness to work 100% from the Kraków office.
• Excellent communication and interpersonal abilities.
• Fast learner with adaptability to new tools, concepts, and procedures.
• Strong attention to detail, accuracy, and time management skills.

Our client offers:

• Comprehensive benefits package including private medical care (LuxMed), dental coverage, life insurance, Multisport card, and cafeteria benefits.
• Access to a modern office space with a gaming and wellness area, and a fully equipped kitchen with snacks and beverages.
• Full training and work equipment provided from day one.
• Opportunities for professional growth and clear career development paths.
• Language and skill development programs
• Inclusive, multicultural, and open-minded work environment.
• Chance to join a global organization focused on people and development.