The projects goal is to transform the standard change management process by evaluating needs and capabilities of different areas, domains, units, teams, projects, etc., and introducing customized approaches toward the change management process (e.g., introducing local CABs, delegating higher authority to local CABs, delegation/decentralization of risk acceptance).

Junior Analityk IT / Junior Analityczka IT

Your responsibilities

• Facilitating internal workshops with various stakeholders
• Defining recommendations for change management customization
• Collecting the requirements, transforming them into user stories and other tasks
• Providing and updating project and operational documentation (e.g., Process library - a Confluence-based one-stop shop for most IT/ITIL processes)
• Performing other typical project tasks

Our requirements

• Change management proficiency
• Requirements analysis and definition
• Jira and Confluence operational proficiency
• Good at other ITIL practices, especially incident and problem management
• Familiar with BMC Helix platform