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Qualifications:
- Very good verbal and written communication skills in Italian and English
- Problem solving, result-oriented, eye to detail
- Clear understanding of the big picture as well as data related details and strong analytical skills.
- Very good teamwork
- Customer orientation and proactive approach
- Stress resistance
- Good Excel knowledge
- Analytical skills
Responsibilities:
- Reporting activities
- Ensuring compliance to SOP and all procedures
- Root-cause analysis and issues resolution for blocked items
- Identifying process gaps and improvement opportunities
- Effective communication and maintaining professional relations with customers, suppliers and co-workers
- Reaching the business (Service Level Agreement) and personal targets
- Standard Operating Procedure (SOP) creation and updates
We offer to the candidates:
- Performance bonus twice a year
- Employee referral program bonus
- Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
- Access to training platform (self-learning), domain/soft/technical skills training
- Possibility to use Italian language on a daily basis
- Private medical care at Medicover (with possible extension to family members)
- Reimbursement of Multisport card or points on MyBenefit platform
- Attractive group insurance
- Access to well-being platform, free meetings with a psychologist included
- Stable employment based on an employment contract
- No trial period
- IT equipment is provided by the Company
- Bonuses from the Social Fund
- Flexible starting hours
- Opportunity to participate in charity, sports and well-being events
- Hybrid mode (2 work days from the office per week)
Recruitment stages: CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
