Junior Account Development Representative
Department: Commercial
Employment Type: Full Time
Location: Kraków, Poland
Compensation: zł5,000 - zł5,600 / month
Description
Are you a person who loves chasing new opportunities, solving problems, and building connections? Then we need you!
We’re on the hunt for an energetic Junior Account Development Representative (ADR) with a knack for clear, friendly communication. In this role, you’ll split your time between reaching out to new leads and turning prospects into clients and being the go‑to hero for our existing clients with top‑on‑market, responsive support. If you’ve got a way with words—whether it’s calls, chats, or emails—and you’re ready to make an impact across multiple channels, we want to hear from you!
Key outcomes of the role
- Lead Qualification: Engage in initial conversations with leads to understand their needs, fit, and budget. Assess whether a lead meets the criteria to become a sales opportunity, using our custom internal framework based on the BANT methodology (Budget, Authority, Need, Timing).
- Prospecting & Outreach: Research and prospect for new leads and former clients using multiple channels, including Teams, WhatsApp, Telegram, LinkedIn, and email.
- Initiate Contact: Call or email to qualify potential clients, set up meetings, or forward qualified leads to account executives.
- CRM Management: Maintain accurate records of all sales and support activities in the CRM.
- Customer Support: Provide first‑line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.
- Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.
- Customer Experience: Ensure a positive customer experience through timely and effective communication.
- Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.
About you
- Fluent English, both written and spoken
- Highly organized, dedicated, and possessing a strong work ethic
- A positive, can‑do attitude
Experience with:
- HubSpot (or similar CRM)
- Communication tools such as Slack, Teams, WhatsApp, Telegram
- Phone calls (both cold and warm leads)
- Basic understanding of internet marketing
- Willingness to learn and continuously improve skills and knowledge
- Ability to provide excellent customer service
Optional Skills
- Understanding of e‑commerce and affiliate program models
- Additional language
- Experience in Customer Success/Support in IT or SaaS environments is preferred but not required.
- Experience with LinkedIn outreach
Whats in it for you?
There are many reasons to come on board our team of talented professionals, but here are just a few…
- We are collaborative, fair, consciously inclusive, and flexible
- We trust, value, and support our people to make the difference
- We believe that diversity of thought and experience provides the platform for innovation and creativity
- We invest in the development of our people to drive our ambitions forward
- We offer a range of benefits (including your choice of tech) and a competitive package
- We offer a great work environment in an internationally successful enterprise in the online services industry
At Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.
If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com
