Solvd is seeking a Solution Architect to join our team. This role will be essential in the winning of opportunities for the company, primarily focusing on supporting presales process and opportunities discovery with existing clients.
About the project
Our client, a global e-commerce leader with a large-scale, service-oriented technology estate and complex cloud infrastructure, is seeking to elevate their customer support technology stack by introducing Agentic AI to streamline case workflow resolutions and by implementing an integrated platform to replace the fragmented set of solutions currently used by support agents.
Ultimately, our client aims to deliver a more personalized and satisfying support experience to end users - improving CSAT, reducing resolution time, and enhancing service quality across all channels.
We are developing a data retrieval and operations platform that is going to power the agentic layer. The platform will provide a federated GraphQL interface that unifies access to multiple backend services, enabling low-latency, real-time data retrieval and transactional operations to support AI-driven workflows.
The role will focus on designing, building and optimizing this platform to ensure scalability, reliability and test automation. This is a multi-team, collaborative initiative that requires close coordination with other delivery teams, adherence to high engineering standards and a strong focus on integration and architectural alignment.
If youre excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.
Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.
Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.