Digital & Technology Team (D&T) is an integral division of HEINEKEN Global Shared Services Center. We are committed to making Heineken the most connected brewery. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us you will work in one of the most dynamic and innovative teams and have a direct impact on building the future of Heineken!
Would you like to meet the Team, see our office and much more? Visit our website: Heineken
responsibilities :
coordinating ITSM practices and processes execution by collaborating with the Service Management team, Product Owners, technical teams and facilitating input of configuration & contract management for different Products
driving the Incident Management process quality activities (including incident record quality in ServiceNOW, SLA adherence and more)
handling Risk Log entries in ServiceNOW by gathering inputs and updates from support teams, making sure all the fields are filled out correctly according to global quality standards and HEINEKEN policies and requirements
actively searchiing for new, more efficient ways to drive the stipulated activities forward including new technologies, methodologies and continuous process improvement
requirements-expected :
experience in working with established IT Service Management practices in a corporate environment
practical knowledge of ITIL processes and practices, certification of ITIL V3 or V4 on Foundation level will be a plus
working experience in ServiceNOW ticketing tool
passion about ITIL Processes and Practices and its implementation in modern environment
good communication skills
offered :
Hybrid ways of working
Private medical healthcare
Attractive performance bonus
Sodexo pre-paid card
Life insurance
Employee referral program
Wide range of trainings
Local and global job opportunities within HEINEKEN
Parking space
Open bar once a week
We are ACCA Approved Employer
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
integration events
corporate sports team
parking space for employees
extra social benefits
pre-paid cards
christmas gifts
employee referral program
charity initiatives
flexible work from home scheme after pandemic/lockdown
